Setting Up Voicemail to Email
How to configure voicemail to email delivery so new voicemail messages are sent as audio attachments to your inbox, including notification-only versus full attachment options.
Everything you need to set up, manage, and get the most out of your VoIP phone system. Browse by topic or search for what you need.
How to configure voicemail to email delivery so new voicemail messages are sent as audio attachments to your inbox, including notification-only versus full attachment options.
How to view, filter, and use your call history in the portal and UC application, including callback options, exporting records, and understanding what is and is not shown.
What ring groups are, how they work, the available ring strategies, and how to request changes to ring group configuration through support.
An explanation of how the auto-attendant works, how callers navigate it, and what to do if you need to update menu options, greetings, or routing for your auto-attendant.
An explanation of how VoIP extension numbers and domains work, the difference between your portal login and UC app login, and how to locate your credentials.
A guide to creating, editing, and managing answering rules in the portal, including forward always, simultaneous ring, time frame-based rules, and ring timeout settings.
A step-by-step guide to performing blind transfers, attended transfers, and transfers directly to voicemail from a desk phone or the UC application.
A complete guide to enabling and disabling Do Not Disturb on your VoIP phone, through the portal, and via the UC app, including how DND interacts across devices.
A quick reference guide for Yealink desk phones covering how to make calls, transfer calls using blind or attended transfer, set up a three-way conference, park calls, access voicemail, use intercom, and enable the page all feature.
A quick reference guide for Yealink DECT phones covering how to make calls, use the intercom, transfer calls, set up a three-way conference, place calls on hold, and access voicemail from both the wireless handset and desk phone.
How to send faxes directly from your email client, including setup requirements, the correct addressing format, fax caller ID options, inbound notifications, and supported file formats.
Step-by-step instructions for disabling SIP ALG on an AT&T gateway router using the advanced firewall settings at 192.168.1.254.
An overview of the vBroadcast application, including how it handles outbound calls, SMS blasts, and appointment reminders, along with user scope requirements and access information.
A full guide to setting up, configuring, and managing the SMS Responder Bot, including routing a DID, managing keywords, viewing message history, and sending outbound SMS.
How to send a fax through the portal and how to use the email-to-fax feature, including configuration requirements, multiple attachment support, and accepted file formats.
How to record a voicemail greeting for new and existing phone users, how to set up a temporary out-of-office greeting, and how to record a greeting for a non-phone user account.
How to Set Up a Forward to Cellphone To forward a phone number to a cell phone, contact support and specify which number you want
Step-by-step instructions for connecting a Yealink T53W or T54W to a Wi-Fi network, including both automatic network discovery and manual network entry.
How to unlock a Cisco SPA504G phone by accessing the phone’s web interface and clearing the user password through the admin login.
How to update line keys and button assignments on your phone through the portal, including BLF, speed dial, call park, and sidecar configuration.
Step-by-step process for registering or resetting a fax-enabled ATA device, including the reset pin procedure and provisioning wait time.
How to dial international numbers from your VoIP phone, including the correct dialing format and an example.
An overview of how call queues work, the caller experience, agent status and availability, queue statistics, and what supervisors can see and control in the call center interface.
A practical guide to parking calls from a desk phone or UC application, retrieving parked calls, and understanding how park queues work across the system.
A complete guide to the Contact Center monitoring dashboard and reporting tools, including the Stats Grid, queue statistics, agent reports, availability tracking, DNIS stats, and abandoned call analysis.
Learn how to configure the Announce to Agent feature to play a custom audio message to queue agents before a call is connected, helping them prepare for each call.
Step-by-step guide to setting up scheduled Call Center email reports, including daily, weekly, and monthly options for queue, agent, and dialed number statistics.
Learn how to access, configure, and use Queue Analytics (Wallboard) to build custom real-time dashboards for monitoring call queue and agent performance.
Understand how the Call Queue Wait Timer works and how to view individual caller status and duration details from the Call Center tab.
Learn how Call Center Supervisors can use Listen, Whisper, and Barge-In to monitor and coach agents during live calls.
Learn how the AI Concierge works, how to set it up in three steps, and which pre-configured agent types are available for voice, SMS, and chat across transfer, messaging, scheduling, and after-hours support.
An overview of the Business SMS platform features, including number sharing, canned responses, MMS support, drip campaigns, auto-replies, compliance tools, and integrations.
A reference list of routers and modems with known VoIP compatibility problems, including SIP ALG issues, audio problems, and registration failures, along with available workarounds where applicable.
Learn what SIP ALG is, why it causes problems with VoIP calls, how to identify whether it is active on your network, and how to disable it on common routers and firewalls.
Understand how outbound caller ID works, why displayed names may vary across carriers, and how CNAM Storage can help register your number in the national carrier database.
Learn what Enhanced Voicemail is, how the call flow works with it enabled or disabled, the options available for disabling it, and how to use the Operator Forward feature.
Answers to the most common voicemail questions, including how to access voicemail by email, portal, desk phone, and softphone, and how to set up remote voicemail access.
Understand why your business number may be flagged as spam, how spoofing by third parties affects your number’s reputation, and how to contact carriers and analytics providers to have the flag removed.
Learn what spoofed calls are, why they cannot be identified in advance, and how to report them to the FCC for further investigation.
Learn how port out notifications work, which carriers support PIN protection, and how to manage port out PINs for your Bandwidth numbers through the Manage DID portal.
A step-by-step guide to diagnosing and resolving a phone outage, covering partial outages, full phone outages with working internet, and combined phone and internet outages.
An explanation of how the UC mobile app handles incoming calls differently depending on whether the app is in the foreground or running in the background, and what affects background ringing reliability.
Known issues and frequently asked questions for the UC mobile application on iOS and Android, covering compatibility, ringing problems, audio issues, permissions, and feature availability
How to configure power and sleep settings in Microsoft Edge, Google Chrome, Windows, and Mac to prevent the UC application from losing its connection when the computer is idle.
How to manage, configure, and uninstall a Progressive Web App in Chrome and Microsoft Edge, including accessing app settings and managing startup and notification permissions.
A complete guide to installing and using the UC mobile application on iOS and Android, covering login, preferences, the dialer, call history, parking, meetings, voicemail, contacts, SMS, chat, and fax.
Practical tips for optimizing your UC application experience, including browser recommendations, power settings, notification setup, audio device configuration, and keeping the app updated.
A reference list of known issues and frequently asked questions for the UC desktop and web application, covering login, SMS, audio quality, call history, firewall ports, DND, headsets, and more.
How to allow browser and operating system notifications for the UC application so you are alerted to incoming calls, messages, and voicemails properly.
An introduction to the UC application, including how to log in, what to expect on first login, and an overview of the main features available across the Calls, Voicemail, Parking, Chat, SMS, Contacts, Fax, and Dialer tabs.
How to install the UC web application as a Progressive Web App on Chrome or Edge so it behaves like a native desktop application, including startup settings for Windows and Mac.
he star codes for starting, stopping, pausing, and resuming recordings, how to listen back, how to add notes, and the conditions that affect when calls are recorded.
How to open the PBX portal directly within the ReachUC desktop application to access voicemail, SMS, fax, contacts, and reports without switching to a browser.
An overview of the two contact types in ReachUC, Quick Dial and PBX Contacts, and how to add users to your Quick Dial list using BLF.
How to attach and send a file alongside an SMS message using the ReachUC desktop application, including supported file types and size limits.
How to access and send emoticons within an SMS message using the ReachUC desktop application.
How to record and send a voice message to a contact using the ReachUC desktop application.
What BLF is, how to enable it in the ReachUC desktop application, and how it shows the real-time availability of colleagues.
How to add a new contact to the ReachUC desktop application using the Add Contact button.
Step-by-step instructions for sending an SMS message to a contact using the ReachUC desktop application.
Two ways to dial a number and place a call using the ReachUC desktop softphone application.
How to install and use the ReachUC Outlook add-in to make calls, send faxes, and sync contacts directly from Microsoft Outlook.
An introduction to softphone applications, how they differ from desk phones, what they can do, and what you need to use one on your computer or mobile device.
Step-by-step instructions for fully uninstalling and reinstalling the UC desktop application on Windows and macOS to resolve persistent issues or update to a clean installation.
How to access the browser console, capture logs from the UC web application, and share them with support to help diagnose and resolve technical issues.
How to set up and use one-click calling from any web page using the UC application’s link handling feature on both PWA and desktop client installations.
What Companion Mode is, how it works, which devices support it, and how to configure and enable it through the UC application settings.
How to use the Attendant Console in the UC application to monitor extension availability, manage incoming calls, and efficiently transfer calls across the organization.
How call center agents can manage their availability, join and leave queues, handle calls, and use wrap-up time within the UC application.
How to use on-demand call recording in the UC application, how AI transcription and summarization work, and how to share call recording details with contacts.
How to start, join, and manage video meetings in the UC application, including camera and audio controls, screen sharing, and participant management.
A complete guide to managing your profile, audio and video devices, answering rules, blocked numbers, calling settings, contacts, music on hold, notifications, voicemail, and app preferences in the UC application.
How to send a fax and view inbound and outbound faxes using the Fax tab in the UC application.
How to view, add, and manage contacts in the UC application, including company contacts, personal contacts, favorites, and contact import and export.
How to send and receive SMS messages in the UC application, including how to compose a new message, include emojis and file attachments, and where SMS conversations are stored.