How to Register and Reset a Fax-Enabled Device

Steps to Register or Reset Your Fax-Enabled Device

1. Make sure the device is connected to the internet and that a phone cord is running from the device to the fax machine.
2. Confirm that the fax number has been added to the device.
3. Reset the device to trigger a fresh provisioning by following these steps:
   1. Unplug the device from its power source.
   2. Press and hold the reset pin.
   3. While still holding the reset pin, reconnect the power source.
   4. Continue holding the reset pin and wait for the lights to flash, then count an additional 20 to 30 seconds.
   5. Release the reset pin and wait 15 to 20 minutes for the device to come back online and complete provisioning.
   6. Test both inbound and outbound faxes to confirm the device is working correctly.