Contact Types in ReachUC
The ReachUC application organizes contacts into two categories:
- Quick Dial Contacts: These are contacts you have pinned for fast access. They appear at the top of your contacts list and are typically colleagues you call or message frequently.
- PBX Contacts: These are all the users and contacts from your VoIP phone system. This list is pulled directly from your phone system and shows everyone on the domain.
How to Add a Contact to Quick Dial
- Find the contact in your PBX Contacts or regular contacts list and open their details.
- Enable the BLF toggle on the contact’s detail screen.
- Click Save to apply the change.
Once saved, the contact will appear in your Quick Dial section for easy one-click access. Their real-time availability status will also be visible in the contacts list when BLF is active.
Contacts Menu
Clicking any contact in either the Quick Dial or PBX Contacts section opens a contacts menu with options to call the contact, send them an SMS, view their details, or edit their information.