Overview
If you are experiencing a technical issue with the UC web application that support needs to investigate, browser console logs can be an extremely useful diagnostic tool. Console logs capture activity happening inside the application in real time, including errors, warnings, and network events that are not visible on screen.
How to Open the Browser Console
The console can be accessed in most modern browsers using the following methods:
- Chrome and Edge: Press F12 or right-click anywhere on the page and select Inspect, then click the Console tab.
- Firefox: Press F12 and click the Console tab.
- Safari: Enable the Develop menu in Safari Preferences, then go to Develop and select Show Web Inspector, then click the Console tab.
Capturing Logs
- Open the browser console before reproducing the issue.
- Clear any existing logs by clicking the clear console button (usually a circle with a line through it) so only new output is captured.
- Reproduce the issue in the application exactly as it occurs.
- Right-click anywhere in the console output and select Save as or Copy all messages to capture the log content.
- Save the log to a file and share it with support along with a description of the issue and the steps you took to reproduce it.
What to Include When Contacting Support
When sharing console logs, it helps to also provide the time the issue occurred, a brief description of what you were doing when it happened, and whether the issue is consistent or intermittent. The more context provided alongside the logs, the faster the issue can be diagnosed.