Overview
The SMS tab in the UC application lets you send and receive text messages with contacts outside your organization using your business phone number. SMS must be enabled by an administrator and may not be available for all users.
Sending an SMS Message
- Open the SMS tab from the left-side menu.
- Click the compose or new message button to start a new conversation.
- Enter the mobile number or search for a contact to send the message to.
- Type your message in the text field and press Send.
Emojis and Attachments
You can include emojis in an SMS by clicking the emoji icon in the message toolbar and selecting from the available options. File attachments can be added by clicking the attachment icon and selecting a file from your device. Both options appear as icons to the right of the outbound message field.
Viewing SMS Conversations
All SMS conversations are displayed in the SMS tab organized by contact or number. Incoming messages appear here as they arrive. If a quick reply is sent to an inbound call from an SMS-capable number, that reply will also be stored in the SMS tab.