Overview
The AI Concierge is a conversational AI platform that allows businesses to deploy intelligent virtual agents across voice, SMS, and chat. It is designed to be set up quickly using pre-configured templates, without requiring technical expertise. Once deployed, AI agents handle customer interactions automatically, freeing up your team to focus on work that requires a human touch.
How It Works
Getting AI agents up and running takes three steps:
- Setup: Choose from ready-to-use templates and deploy AI agents across voice, SMS, and chat. The templates are production-ready, so there is no need to build from scratch.
- Customize: Adjust settings and personalize how the agent responds across each channel to fit your business needs and communication style.
- Launch: Deploy the configured agents and they immediately begin handling customer interactions across the channels you have assigned to them.
Pre-Configured Agent Types
The platform includes several agent types that cover the most common business communication needs. Each can be assigned to voice, SMS, or chat channels and deployed by anyone in minutes.
Transfer Agent
The Transfer Agent replaces traditional multi-level auto-attendants with a conversational experience. It understands what the customer needs across all channels and routes them to the right person or department without requiring the caller to navigate through numbered menu options.
Message Taker Agent
The Message Taker captures detailed messages from customers across voice, SMS, and chat. It collects the relevant information and relays it to the appropriate team members with full context, so nothing gets lost in translation.
Scheduling Agent
The Scheduling Agent handles appointment booking across voice, SMS, and chat. It knows your calendar availability and can book appointments on the spot, eliminating the back-and-forth that typically comes with scheduling.
After Hours Helpdesk Agent
The After Hours Helpdesk Agent ensures that important customer contacts outside of business hours are handled properly rather than going to voicemail. It asks the right questions across all channels, captures the necessary details, and can escalate issues or open support tickets as needed.