Overview
The Business SMS platform gives businesses a full-featured text messaging capability using their existing phone numbers. Everything is managed through an intuitive portal accessible with your PBX login, making it straightforward to get started without additional accounts or separate systems.
Features
Number Sharing
Multiple team members can access and manage conversations from the same phone number through a single login, keeping business communication centralized and consistent.
Canned Responses
Pre-written responses can be saved and reused for frequently asked questions, helping teams respond quickly and consistently without typing the same answers repeatedly.
Away Messages
Set automatic messages to go out when the team is unavailable, so customers always receive a timely acknowledgment even outside of business hours.
MMS Support
Send and receive MMS messages including images and media files, giving conversations more context and flexibility beyond plain text.
Keyword Subscriptions
Build list-based subscriptions triggered by specific keywords, allowing customers to opt into updates, promotions, or information automatically.
Mobile App (iOS and Android)
Stay connected to business SMS conversations from anywhere using the mobile app, available on both iOS and Android.
Drip Campaigns
Set up automated message sequences that go out over time to keep contacts engaged without manual follow-up at each step.
Blast Messages and Reminders
Schedule messages to send to a single recipient or a large group at once, useful for announcements, reminders, and time-sensitive communications.
Auto-Replies
Configure keyword-triggered automatic replies to handle common inquiries without requiring a team member to respond manually each time.
Address Book
Manage and sync contacts across multiple devices, keeping customer information organized and accessible from wherever you work.
User Guides
Built-in user guides make it straightforward to onboard new team members to the platform without extensive training.
Integrations
A growing set of integrations connects the SMS platform with other business tools to automate workflows and keep systems synchronized.
Compliance Features
Opt-outs and consent messages are handled automatically, helping businesses stay compliant with messaging regulations without manual management.
Organizational Controls
Business and organization leaders can manage user access and permissions, giving appropriate oversight and control across the team.