The need for quality but cheap business communication options has continued to grow. Voice over Internet Protocol (VoIP), a type of communication that relies on broadband internet rather than traditional phone lines, has risen to the challenge in recent times. It is cheap, scalable, and portable. More and more businesses have adopted it to improve their operations’ efficiency and productivity.
VoIP has a lot of features that are capable of transforming the entire outlook of your organization. However, depending on your business needs, some features may be more critical than others. This blog details 5 must-have VoIP features with the potential to take your business to the next level.
This feature lets businesses record and save phone conversations to local or cloud servers. These recordings are essential for various reasons. For one thing, they provide detailed insights into client interactions, which can, in turn, be used to gauge their experience and level of satisfaction. Businesses can thus make adjustments where necessary to address their customers’ needs better.
Recordings can also be used to ensure employee compliance with company policies. Where there are lapses, top management staff and departmental supervisors can either enforce appropriate disciplinary measures or provide training as required.
Finally, the call recording feature can serve as legal documentation and ensure that customer requests and complaints are responded to without fail.
The auto attendant feature is invaluable, especially for businesses with multiple departments. It functions in such a way that customers are directed, by a series of pre-recorded voice prompts, to the appropriate person or department. You’ve probably experienced the Auto Attendant before–that voice that says, “Press 1 for promotions,” “Press 2 to speak to a customer care agent,” etc.–when you call some organizations.
The advantage of having this feature in your organization is that it saves time for your staff and the customer. On the one hand, your team don’t spend valuable time attending to someone they cannot help. On the other hand, customers don’t have to waste time speaking to the wrong person. Ultimately, your business will operate more efficiently while ensuring excellent customer experience.
Call queueing is a VoIP feature that enables employees to assign callers to a queue based on predefined rules. Callers are then progressed on the queue one number at a time. This feature also calculates and informs callers of their approximate wait time in the queue. It is also common for callers to hear music or pre-recorded messages while they wait.
The benefit of this feature for your business is that you won’t have to employ new staff in times of increased call traffic and thus save money. Customers also receive help from the most suitable person for their needs. The fact that they know how long they have to wait also increases customer satisfaction levels.
This important feature ensures that employees never miss a message, as all voicemails are sent directly to their email, where they are more likely to see it. Statistics have shown that up to 34% of Americans check their emails throughout the day, while 99% of email users globally do so at least once daily. It is, thus, a given that customer complaints or requests will always be attended to and, hence, keep them happy.
This feature blends video and audio. It allows two or more people to communicate in real time over the Internet. The virtual face-to-face experience provided by Video Calling improves the quality of communication, facilitates better staff-client understanding, and saves money for your business, especially where many of your employees work remotely. By incorporating this feature, you would improve the productivity and efficiency of every aspect of your business.
Is there any other feature that will suit your business needs more? Do you need help determining the best features for your business?
Contact us today, and we’ll help you figure out what will work best for your business and provide them for you.
