How Music on Hold and Custom Greetings Can Improve Your Business Image
When someone calls your business, their first impression begins the moment the phone starts ringing. What they hear while waiting can make a big difference in how they view your company. With SupremeCall’s Music on Hold and Custom Greetings, you can turn every call into a powerful branding opportunity.
Music on Hold (MOH) is the audio your callers hear when they are placed on hold or transferred. Instead of silence or repetitive tones, you can play pleasant background music or even short, informative messages. This small feature can make your business sound more professional and engaging while keeping customers interested.
Custom greetings are the recorded messages your callers hear when they first reach your business. They help set the tone for the conversation and guide callers to the right department or information. A friendly, professional greeting creates trust and makes your company appear well-organized and customer-focused.
Example:
“Thank you for calling SupremeCall, your trusted VoIP service provider. Please hold while we connect your call.”
Hold time does not have to be wasted time. With SupremeCall’s system, you can include promotional messages or ads between music tracks. This is a simple and effective way to inform customers about upcoming sales, special offers, new products, or company updates.
For example:
“While you wait, did you know SupremeCall is offering 20 percent off business phone plans this month? Ask our team for details when we return to the line.”
This approach keeps callers informed, entertained, and more likely to take advantage of your offers once the call resumes.
Improves customer experience: Reduces perceived wait time and frustration.
Promotes your brand: Every caller hears your custom messages and tone.
Increases sales opportunities: On-hold ads can lead to direct conversions.
Enhances professionalism: Polished audio makes your business sound established and credible.
Keep messages short and clear. Avoid long scripts that may repeat too often.
Use friendly and natural voice recordings. The tone should match your brand image.
Mix music with information. Rotate messages about offers, new services, or company news.
Update regularly. Keep your content fresh to reflect current promotions or seasons.
With SupremeCall’s advanced VoIP solutions, adding professional greetings and custom Music on Hold is simple. You can easily upload your own audio files or work with our team to create branded recordings that fit your company’s image perfectly.
Make every call count. Improve customer experience, promote your services, and build a stronger brand image with SupremeCall’s Music on Hold and Greeting solutions.
Ready to get started?
Contact SupremeCall today to learn how we can help you make a lasting impression on every call.
